How to Talk to Insurance Claims Adjusters | 13 Tips by Expert

Your main goal should be to get treatment for any injuries and get your car back on the road. However, if you have a car accident, you must contact an insurance claims adjuster. It would be best if you learned how to deal with these conversations. When you have a conversation with a claims adjuster, you might not get the money you deserve. Let’s find out how to talk to insurance claims adjusters.

In insurance training, adjusters learn how to save money for the insurance company. They don’t want you to get as much money as possible after an accident. 

How to Talk to Insurance Claims Adjusters

How to Talk to Insurance Claims Adjusters

Do Not Feel Pressured to Answered Questions

They will ask you questions about your accident to get more information. You don’t have to answer this question. If you don’t think you can answer questions without putting your claim at risk, hire a skilled Los Angeles car accident lawyer to help you through the claims process instead. You can ask an attorney to take over to ensure that a claims adjuster doesn’t talk to you without your permission. 

Keep a Polite Tone

Even though the insurance claims adjuster won’t be on your side, please do your best to be polite and cooperative when talking to them about your claims. It would be best if you tried to make the insurance adjuster think you’re a good person.

It can help your case if the adjuster thinks you are a reasonable and trustworthy person who wants to file a claim. Do your best not to get angry or frustrated with the claims adjuster if you can.

Decline to Give a Recorded Statement

It is common for claims adjusters to make it less likely to get money for your injuries. When an insurance adjuster asks if you’d be willing to speak on the phone, you don’t have to say yes because no law says that.

The statement won’t help you, and it might even make your case less likely to be true. Make sure you don’t get caught by saying no to giving a taped or written statement!

Do Not Give Too Many Details

It would be best if you kept your answers short and to the point when you talked to an adjuster about your claim. If you can, try to answer questions with yes or no instead of giving long stories.

Do not give more information than is asked for. If someone asks you many detailed questions about your accident, be polite and say that you have to wait for the investigation to be over before you can answer.

Wait to Settle Until You Have Contacted a Lawyer

It would be best if you never were afraid or pressured to make quick decisions, especially when settling your claim. The adjuster might be giving you less than your case could be worth. Instead of settling right away, call an accident lawyer to get an accurate picture of how much your claim could be worth.

The lawyer could help you with your case. A lawyer might be able to talk to a claims adjuster on your behalf and make sure that your rights are protected and that your case ends up being the best it can be.

Stand your ground

Do not lower your first offer until you hear back from the insurance company with a better deal. If they ask for more proof to back up your claim, send it as soon as possible.

It would help if you kept in mind that an insurance company will try to start cheap to save money. Do not get angry or hurt by the process. It’s better to fight your case professionally. State how low you’ll go to get your claim into the settlement.

Once you’re in a good range, think about taking their offer. If the insurance company won’t give you a deal that’s good enough for you, think about getting a Philadelphia accident lawyer involved. Sometimes, just hiring a lawyer can speed up the process of getting a fair settlement.

Give limited personal information.

You don’t need to go into great detail about your personal life with the person who will handle your insurance claims. Don’t give great details about you, just the necessary info.

Don’t discuss details of the accident.

Do everything you can not to discuss the accident with the claims adjuster (and any other party for that matter) (and any other party). It will assist if you allow the facts of the case, such as video and photo surveillance, eyewitness accounts, and accident reports, to speak for you instead of you having to talk. There are more chances that a claims adjuster will find inconsistencies in your story if you talk about the accident a lot, so be careful.

Don’t give a recorded statement.

The best way to find out how to use an insurance company is to contact a Chicago insurance claim denial lawyer.

Identify the Person You Speak With

Getting the person’s name and address is crucial before talking to them about anything else. It would help if you also got their insurance company’s name and the name of the person or business they work for (the “insured”).

Take Notes

Make a note of everything that happened during your phone call, and write down what you said or asked for.

Resist the Push to Settle Immediately

They don’t have to do as much work when they settle quickly. As a result, they attempt to convince you to settle for a little sum before learning the extent of your injuries and the value of your injury case. Make no mistake.

To get money without going through the claims process, you might think about getting a settlement. But you’ll almost certainly have to pay, and it could be a lot.

Set Limits on Conversations

The first time you talk to an insurance adjuster, make it clear that you won’t speak a whole lot on the phone. For this first call, you should only give out very little information. 

There are good reasons not to talk to insurance adjusters on the phone all the time. Some people will call you a lot to get you to settle quickly and they can be a real bother. Good to stop this right away.

As a result, you won’t give an accurate answer until you have had a chance to investigate and think about the accident and figure out how much you were hurt and how much you lost.

This is called “damages” in legal terms. There’s also a chance that the insurance company will try to get you to keep giving them the same information that you gave them on the phone later.

Frequently Asked Questions

When will the claims adjuster call?

If someone else is to blame for your injuries, you can ensure that the claims adjuster for their insurance company will call you soon after the accident. This could happen a day or two after the accident. Most people think of insurance claims adjusters after a car accident, but they’ll be there when an insurance company is handling a personal injury claim.

How Do You Negotiate a Settlement with an Insurance Claims Adjuster?

The claim value is based on many different things, like how bad your injury was, how long it took you to get better, how much money you lost, and how much pain and suffering you had. It can be beneficial to hire a lawyer to help you figure out how much your claim is worth. 

Remember that insurance companies now use software to determine how much a claim is worth. Insurers use software to determine how much they can payout on a claim. So, you might be negotiating with someone who ends up getting a bonus for paying you less.

Second, you need to design and execute a plan. You can find a lot of good books on how to negotiate well. 

When you can’t reach the end of the line, you need to know your next move. Some insurance adjusters are fair when they negotiate. Those who don’t do

What Should You Never Say to an Insurance Adjuster?

It is not what you should not say so important. Things to think about instead: When talking to an insurance adjuster, think about what you should not say or do. People in the insurance business are there to make money!

They make money by not paying total value on claims. 

What Questions Should I Ask an Insurance Adjuster?

People who work for insurance companies will be able to answer simple questions.

Have you been hurt in an accident before?

The settlement you’re trying to get me to accept would be a good deal if you were in my shoes.

Is there anything else I should know before settling my claim, like how health insurance subrogation and reimbursement work?

How Do You Recognize a Lowball Insurance Settlement Offer?

The first offer isn’t always the best. If you want to get your suggestion to go up, you have to be patient and careful with how you approach it.

What Do Insurance Adjusters Look For?

Claims adjusters look into accidents to figure out how much an insurance company might have to pay to settle a claim. The adjuster will look for ways to lower the value of the claim.

The first thing that many insurance adjusters worry about is making sure that a claim isn’t being made up. Most of the time, an adjuster will go to the scene of a car accident and look at the involved cars.

The person in charge of the insurance will often become very interested in finding out more about a person’s medical history.

The adjuster may call medical providers to get a sense of how much your medical care will cost, but also if you could use any previous injuries to lower your current claim, which could save you money.

How Do Adjusters Calculate Personal Injury Compensation?

They may offer a settlement to the victim after an insurance adjuster has investigated. They think that the person who caused the accident should be held liable.

The claims adjuster can take many different paths when handling the settlement process. The insurance company may say that your accident was unimportant and can’t give you much money.

Low-ball offers are meant to quickly close the cases of the most desperate victims so that they can move on. In more severe accidents, the adjuster may offer a more significant amount, but it will still be less than the amount of money the victim should get, and it could even be less than what they could get if they hired a lawyer.

Bottom line

Even a minor car accident can be scary and stressful. There is no such thing as a “minor” accident when you think about the insurance claims process that comes with it. In the United Estates, dealing with an insurance company after a car accident can be a pain in the neck.

Claims adjusters may ask for many different kinds of proof and want to look over your car and medical records before making an offer on your claim. These steps may seem like a nuisance, but your interactions with your claims adjuster could have a significant impact on how your insurance claim is paid.


Adam Grabois is an expert in all aspects of Insurance and Property with 20 years of experience. He is a licensed broker of all lines including property, casualty, life, and health. As a licensed adjuster, he is well-versed in all aspects of insurance, and he owns All Needs Insurance agency in Florida.

He attended Tufts University where he earned his undergraduate degree, followed by a Master's degree from Columbia University.

Adam shares his breadth of experience by helping many businesses and individuals manage risk and protect themselves financially. He now shares this with the audience of the "Pro Insurance Info" website.

Articles: 281
error: Content is protected !!